العقود السنوية – الصيانة والدعم الفني
Annual Service and support Contracts
What is Annual Service and support Contracts (AMC)?
An annual maintenance contract (AMC) is an agreement with a service provider for repair and maintenance of property (Hardware: computers, printers, …. Software: Operating system, applications, network configuration … ) used by your company
Quality output from any machine depends on the machine’s long-term repeat performance. Machine maintenance is the key to this quality performance.
stability of any software depends on the software’s long-term redundancy performance. software maintenance is key to this good performance.
Benefits of AMC
- Continuous updates/upgrades to the software ensuring optimal performance and productivity
- Long-term cost savings in device purchase and function
- Expertise knowledge base
- Preventative maintenance (goal: no breakdowns)
- Quick response (if breakdowns)
- Increased longevity of hardware and software
- Expert technicians available to answer the tough questions
- No coverage lapses
- No hourly charges for service
- Keeps company on time and in compliance
An AMC can last from 1 to 3 years as agreed to by the parties. You can extend the term if you want to continue the service. Typically, AMCs include service support; however, you can add a comprehensive maintenance contract (CMC) that will cover IT support and replacement as well.
You can be very specific in your AMC agreement. You can specifically delineate which equipment will be serviced. You can require the service provider to bring all their own tools and materials for service. You can let the service provider know that you will, or will not, provide extra hands when they come to provide service. You can require your service provider to have the replacement parts and/or machines available immediately given one of yours breaks down. You can also specify what happens in the event of a breakdown between scheduled service visits and how this shall be handled and, of course, paid for.
An annual maintenance contract gives a company and the service provider the benefit of having everything planned out ahead of time, so that if in the event of a machine, computer, piece of hardware, or software breaks or ceases to work properly, the company knows that they can be up and running in the shortest amount of time possible. This helps prevent undue delays resulting in loss of profits or income.